Frequently Asked Questions
Everything you need to know about shopping with Julius and the gang.
How can I track my Paul Frank order?
Once your order ships, you will receive an email notification with a tracking number. You can use this number on our carrier's website to monitor your shipment's progress.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please visit our returns portal to initiate a domestic return.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know what size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own to ensure the best fit for our signature tees and hoodies.
Are your products authentic Paul Frank merchandise?
Absolutely. This is the official Paul Frank online store, and all products featuring Julius and friends are 100% authentic and licensed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.